A: Focus Rooms address is Heaton Lane Longlake 20, Modderfontein Lethabong, Sandton
We will email you the link. Where possible, we recommend you join the event from a laptop or desktop. The recommended browser is Chrome.
A: During the online event, you will see a chat section at the right side of your screen where you can type and submit a question in real time.
If you submit a question during the event, your name may be read out by the host, so please do ensure you choose a name you would be happy to be recognised by.
A: Parts of the event will be made available afterwards as content on demand.
For the best online experience we recommend: • Using Google Chrome or Firefox (Please avoid Brave, Safari, and Microsoft IE or Edge). • Make sure your browser is up to date, you can download Google Chrome here: https://www.google.com/chrome/ • Check your internet speed and network. We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality – test your speed here https://www.speedtest.net. • We recommend attending the event using a laptop or PC, as we cannot guarantee it will work flawlessly on mobile.
A: Get in touch with us here for assistance.
A: No. The event runs in your browser (just ensure you are using Google Chrome or Firefox).
Please follow the below steps:
1. Are you using Google Chrome or Firefox?
2. Please ensure you do not have multiple browser tabs open
3. Close all other applications i.e. Outlook, Microsoft Teams etc.
4. Please ensure your firewalls do not block you from connecting (check Hopin settings with your IT department)
5. Please try connecting on a personal laptop/device or your mobile
6. If still issues after the above, close everything down, re-boot your computer and try again
A: Audio/Video Tips:
1. No sound?
Try clicking the MUTE / UNMUTE control on the player. You can also adjust the Volume control in the player and on your device. If you are using a headset, ensure it is plugged in correctly and enabled.
2. No picture?
Try clicking the PAUSE / PLAY button on the player.
3. Poor quality video?
The video quality depends on your available bandwidth. Ideally you required 2.5Mbps.