A: We use an event platform called Hopin.
Like a physical event, you can choose where you want to go and what you’d like to attend on the platform.
On the left-hand side there are 5 different areas: Reception, stage, sessions, networking and event booths.
A: Ticket prices for the 2-day event are:
Limited Access Pass online: Expo Area – Free (limited tickets)
All Access Pass online: includes Expo Area, Expert Talks, Speed Networking & meet with specialists for Q&A after their talk & free consultation (on a first come first serve basis) R220 or $16 US
Trade ticket one day R495 or $35
Trade ticket two days R990 or $70
All visitors will have access to the talks on-demand post show and the show directory (PDF format). Trade tickets includes CPD accreditation and certificate.
A: The free expert consultations work on a first come first serve basis, to book your ticket click here
A: After purchasing a ticket online, a few days from the event attendees will receive an email from Fertility Show Africa with the subject “Invitation to Online Event”. To get access to the event, click the Accept Registration button in the email. If you haven’t received this email by 3pm the day before the event, please contact the organiser.
Once you click on the link, you will be invited to log in. If this is your first time on the Hopin platform you will be asked to input your name and email address. You will then be taken to a page to wait for the event to start.
Where possible, we recommend you join the event from a laptop or desktop. The recommended browser is Chrome.
A: Like a physical event, you can choose where you want to go and what you’d like to attend. On the left-hand side there are 5 different areas: Reception, stage, sessions, networking and event booths.
Upon entering Hopin and joining the event, you will land in the Reception area. You can think of the reception area as the homepage, it’s the information hub. Here you will find a complete overview of the event programme and you can follow what is currently happening and what’s to come.
The stage is where all the main talks will be taking place – if you check the schedule on the reception page it will tell you what time the stage is ‘live’.
Sessions are where any breakout sessions are located, if any. When you click into a session there is the option to ‘share audio and video’ which will turn your camera and audio on and you can participate in the session, alternatively you can watch what is happening on screen. Each session will have its own chat, so you can interact with other participants and ask questions to the speaker.
In networking, you can participate in 1:2:1 meetings – almost like speed dating. You will have up to 3 minutes to network with an attendee before being connected with another attendee at random. Just click ‘Ready’ to start networking. At the end of the 3 minutes a box will appear where you can ‘connect’ with them and if the feeling is mutual, share contact details. You can find the contacts you’ve made on your Hopin profile, under the ‘Connections’ tab. You can also select ‘Unmatch’ to lose the connection.
In event booths you can interact and meet our exhibitors in the same way you would at a face-to-face event. You can click inside a booth to find out more information about the exhibitor and share your interest to receive emails from them. You can also speak to the exhibitor face to face by clicking ‘share audio and video’, or you may see a pre-recorded video from that you can watch at any time.
Don’t forget to navigate to the ‘booth chat’ where you can ask a question to the booth organiser.
A: During the event, you will see a Q&A icon at the right side of your screen where you can type and submit a question in real time.
If you submit a question during the event, your name may be read out by the host, so please do ensure you choose a name you would be happy to be recognised by. If you do choose to submit a question during the discussion, please note that this event will be recorded.
A: Click on the “Register Interest” button.
A: Parts of the event will be made available afterwards as content on demand.
A: Get in touch with us here for assistance.
A: For the best Hopin experience we recommend: • Using Google Chrome or Firefox (Please avoid Brave, Safari, and Microsoft IE or Edge). • Make sure your browser is up to date, you can download Google Chrome here: https://www.google.com/chrome/ • Check your internet speed and network. Hopin recommend a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality – test your speed here. • We recommend attending the event using a laptop or PC, as we cannot guarantee it will work flawlessly on mobile.
A: No. Hopin runs in your browser (just ensure you are using Google Chrome or Firefox).
A: When an area (e.g. Stage) is “live” according to the event schedule, the red “LIVE” tag will be shown, indicating to attendees where the action is at the time. The “What’s happening now” button in the Reception area allows you to one-click navigate to where the action is. Keep track of any announcements and pinned messages from the organisers in the event chat.
A: When an attendee clicks the Ready button they are immediately matched with a random fellow attendee via face-to-face video, similar to chat roulette. Meetings end automatically after three minutes. Attendees can leave at any time. Conversation partners may decide to share contact information by clicking the Connect button. If both parties click Connect, the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin account.
A: Networking conversation partners may decide to share contact information by clicking the Connect button. If both parties click Connect, the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin account.
A: The event chat is for event-wide discussions. It’s accessible on every page of the platform. We recommend keeping all discussion to the ‘event chat’, unless you are in ‘sessions’ where we would recommend using the ‘session chat’.
A: Attendees can message each other through direct messages. To send a DM, find the person you wish to chat with in the People tab, click their profile photo and send the message. If you have received a message the envelope icon will notify you at the top right of your screen.
Please follow the below steps: 1. Ensure you are signed up/signed in to Hopin here: https://hopin.to/ and have created your profile.
2. Have you accepted your registration email sent by the organisers?
3. Are you using Google Chrome or Firefox?
4. Please ensure you do not have multiple browser tabs open
5. Close all other applications i.e. Outlook, Microsoft Teams etc.
6. Please ensure your firewalls do not block you from connecting (check Hopin settings with your IT department)
7. Please try connecting on a personal laptop/device or your mobile
8. If still issues after the above, close everything down, re-boot your computer and try again
A: Audio/Video Tips:
1. No sound?
Try clicking the MUTE / UNMUTE control on the player. You can also adjust the Volume control in the player and on your device. If you are using a headset, ensure it is plugged in correctly and enabled.
2. No picture?
Try clicking the PAUSE / PLAY button on the player.
3. Poor quality video?
The video quality depends on your available bandwidth. Ideally you required 2.5Mbps.
A: If you experience any technical difficulties during the event, you will see an icon called Moderator Chat on the right side of your screen where you can type any technical questions to the moderator.
Live Events (Pty) Ltd is not responsible for internet outages or technical difficulties. If you experience any issues during the event, don’t hesitate to reach out to the event organiser via email.